Payment & Shipping Information

Shipping information

We ship your order with care from our warehouse in Hamburg.
Delivery times
* Germany: 5-7 working days
* EU countries: 7-10 working days
* Switzerland & non-EU countries: 10-15 working days (plus possible customs processing time)

Please note that personalized items (e.g., custom sketches) require longer processing time. Please refer to the respective product description for the exact delivery time.

Please note that personalized items (e.g., custom sketches) require longer processing time. Please refer to the respective product description for the exact delivery time.

For orders outside the EU, import duties or taxes may apply, which are the buyer's responsibility. Please check with your local customs authorities for details.

Payment methods

We offer you a secure and convenient selection of payment methods:
* Credit card (Visa, Mastercard, AMEX)
* PayPal
* Apple Pay / Google Pay

Important note on personalized products
Items that are custom-made for you (e.g., with a personalized drawing) are non-refundable. Production times may vary depending on the complexity involved – we will keep you informed of the status of your order via email.